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Bill Thomas: Expert in practice development, partner advancement, sales coaching, strategy design and implementation

As a strategic leader within transformation, CX, SaaS software and AI development firms, I have spearheaded company growth and technological innovation by identifying new market opportunities, guiding services development, and crafting investment cases that emphasize driving value. My approach integrates robust practice development strategies using tools like the Capability Maturity Model Integration tool set, close collaborations with AWS, Ingram Micro and others to secure funding, harnessing advanced tools and resources, and implementing joint go-to-market initiatives that expand reach and enhance offerings.

With a robust background in both practice and partner development, I excel at integrating new technologies supported by hyperscalers, such as AI product development, CX on AWS's Amazon  Connect, enhancing collaborative efforts and driving innovative solutions. My expertise enables the seamless merging of technology with strategic partnerships, fostering impactful advancements in program leadership.

Highly proficient in AWS programs such as MAP 2.0/Map Light, POC, MDF and Activate for Start-ups, facilitating substantial tech advancements using these financial tools for our customers and partners. Chosen and sponsored by NRECA to author an AWS Imagine Grant proposal featuring TCC.converse (my ai tool) for the 2024 grant cycle.

My deep engagement with AWS sales, product, GTM and partner teams, coupled with thorough knowledge of AWS Partner Central and Ingram Micro’s Xvantage ecosystem, has refined my ability to seamlessly integrate technology development with partner development, thereby strengthening key business alliances. My startup experience, where I leveraged distributor tools such as startup kits, the Partner Marketing Program (PMP), and Cloud Marketplace, further enriches my approach to enhancing both technological and partnership strategies.

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A Quick Review of my Work

My extensive career includes practice development, channel management/recruitment, sales, and marketing, with a proven track record in developing and implementing effective cloud transformation strategies.

The Consortium Cloud

As an entrepreneur, I have an AI startup on AWS infrastructure; as a strategic leader, I've driven company growth and innovation by directing new market strategies, spearheading cutting-edge AI/CX comingled solutions, and forging key partnerships.

Paragon Cloud Services

As SVP of Marketing & Partner Development, led efforts to build an AWS Connect presence, executing campaigns and forming strong partnerships that significantly boosted sales and market reach, doubling revenue in less than 6 months.

AWS Global Non-Profit

As Senior Customer Solutions Manager, utilized my technical and business skills to drive revenue growth using AWS tools like Connect and bedrock within programs like American Red Cross's AI hurricane response application and for organizations like United Way and Save the Children.

Dell Technologies

As Program Delivery Director, led global accounts like United Healthcare, Nike, Kaiser Permanente, and American Express doing multi-cloud transformation. Co-Managed a 4 million man-hour data center migration at AmEx, overseeing comprehensive transformations.

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You may also like my most recent articles...

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Amazon Connect vs. NICE: The Pace of Innovation and the Future of Customer Engagement

In the rapidly evolving world of cloud communications, two major players stand out: NICE, established in 1986, and Amazon Connect, launched by AWS in 2017. 

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Enhancing Customer Service with Amazon Connect and AWS Bedrock AI

Imagine calling a company and getting immediate, relevant help without waiting or repeating yourself. This is becoming a reality thanks to Amazon Connect and AWS Bedrock AI.

Let’s explore how these technologies work together to transform customer service...

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Partners are Unleashed: Sparking Economic Growth and Transforming the Future of Work with AI

Inside AWS, partners are the bulldogs we need as evidenced by the fact that they now contribute to 90% of sales, overshadowing direct sales which account for just 10%. This shift underscores the crucial...

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Embracing Practice Management Development with a Reusable Framework

As organizations aim to forge new technology practices or refine existing ones, the Capability Maturity Model Integration (CMMI) offers a valuable framework...

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